Biwako Hanakaido

Staff are super caring and I felt overwhelmed. The place is clean. Family friendly. All the meals, especially dinner, are top notched. The osen condition is perfect. I wish the pool would be a bit bigger but that's plenty to use for my family of 5. I will definitely come back with friends and family again

Such a comfortable and luxurious stay. Loved how spacious our room was and the view. The private hot tub in our room was beautiful, with a nice view of the lake. The yukatas provided that we could wear around the hotel was a special touch. The kaiseki dinner was amazing - the staff were extremely pleasant and the food was phenomenal. The breakfast was also a nice experience. Both dinner and breakfast were included in our stay. They also provided so well for our baby - he was only 5 months so could not use most things they provided, but he did lie in the baby rocker that they provided while we had dinner. Very thoughtful. Both my husband and I used the public baths - such a calming and serene experience, especially the outdoor area. It was such a relaxing stay and it was a shame that we only had one night here.

This was a one night splurge, and I have never felt so well attended. I stayed in the Nakagawa Woodcrafts Concept Room. It was beautiful and serene. The balcony held my own private open-air hot spring bath that looked out to the lake. It was supremely restorative. I appreciated the information provided in English on how to wear a yukata (there were 4 in the room to choose from) and on how to use the onsen. A 12 course Kaiseki dinner in a private dining room overlooking a small garden was included. Before I arrived, they had emailed questions about my dietary needs and the courses were adjusted to fit me. Have you ever had whipped salt? Between the feast and the baths, I slept through breakfast, a faux pas I regretted when I found they were waiting for me.

Greeted immediately and guided to a seating area, provided with complimentary drinks and sweets during check-in (not your typical check-in experience). The tatami room was beautiful, I went with a friend but this is definitely more of a couples/family experience. Everything in the hotel was immaculate and of a higher quality compared to your standard hotel. I booked the private onsen which was amazing and my friend used the open-air bath tub (takes a long time to fill up). The private shuttle provided by the hotel is convenient.

The staff is amazing. They’re so attentive and treat you like royalty the hotel rooms or original Japanese furnishings which makes it feel very authentic. They also help you with Shuttle bus services when you need it the chef is fabulous and I can’t say enough about how meticulous and delicious his cooking was. He took our dietary restrictions, very seriously and made fabulous meals. I especially love the check in where they seated us. We didn’t have to stand all. They explained the detail details of our stay.